Terms of Service

Sury's Cleaning Services provides residential cleaning, commercial cleaning, Airbnb and rental turnover cleaning, and move in / move out cleaning. The specific services, scope, frequency, and pricing for your booking will be confirmed in your written quote or booking confirmation.

Services are limited to the tasks listed in your agreed scope. Tasks that require ladders above ground level, exterior windows, heavy furniture moving, biohazard handling, or specialized equipment may require a separate agreement.

Quotes are based on the size, condition, and location of the space and the scope of work you describe to us. If the actual conditions differ significantly from what was described, we will contact you before starting work to agree on an adjusted price.

All prices are quoted in U.S. dollars. Applicable taxes will be added where required by law.

You are responsible for providing our team with safe, reasonable access to the space at the scheduled time — including parking, keys, codes, or an authorized person on site. If we cannot access the property, a service call fee may apply.

Please secure or remove fragile, valuable, or irreplaceable items before your cleaning. Our team is instructed not to handle cash, jewelry, medications, or important documents.

Life happens — we get it. You may cancel or reschedule at no charge with at least 24 hours' notice before your scheduled appointment.

Cancellations made with less than 24 hours' notice, or appointments where our team is turned away on arrival, may be subject to a cancellation fee of up to 50% of the quoted price.

Payment is due at the time of service unless other arrangements have been made in writing. We accept the payment methods listed on your invoice. Recurring commercial clients may be set up on invoicing terms by agreement.

Past-due balances may be subject to late fees and may pause future scheduled services until the balance is settled.

We stand behind our work. If you are not satisfied with a completed cleaning, let us know within 48 hours and we will return to re-clean the affected areas at no additional charge. This guarantee applies to the agreed scope of work and does not extend to wear and tear, pre-existing damage, or areas outside the agreed scope.

We carry insurance for our work and treat every property with care. If our team causes damage during a cleaning, please report it to us within 72 hours so we can make it right.

To the fullest extent permitted by law, Sury's Cleaning Services is not liable for indirect or consequential losses, pre-existing damage or defects, damage to items left unsecured, or losses arising from circumstances beyond our reasonable control.

Our team may decline tasks that are unsafe — including heavy lifting beyond reasonable ability, work around aggressive animals, exposure to mold, sewage, or hazardous materials, or environments without safe working conditions.

Please secure pets during your appointment for their safety and ours.

We may update these Terms of Service from time to time. The current version will always be posted on this page with the date of the last update. Continued use of our services after an update constitutes acceptance of the revised terms.

If you have questions about these terms, contact us at hello@suryscleaning.com.