Privacy Policy

Contact details — your name, phone number, email address, and service address, which you provide when you request a quote or book a cleaning.

Service details — information about your property and cleaning preferences, including access instructions and scheduling notes.

Payment information — processed securely by our payment providers. We do not store full payment card details on our systems.

Communications — records of calls, emails, and messages between you and our team.

We use your information to:

• Provide quotes and schedule cleaning services
• Communicate with you about bookings, changes, and follow-ups
• Process payments and keep accurate business records
• Address questions, concerns, and satisfaction requests
• Meet legal, tax, and insurance obligations

We do not sell or rent your personal information to anyone. We do not use your information for advertising purposes.

We share your information only as needed to run our business:

• Our cleaning team — with staff assigned to your booking, limited to what they need to complete the work
• Service providers — such as scheduling, payment processing, and email tools that help us operate, under their own privacy commitments
• Legal requirements — when required by law, regulation, or valid legal process

We keep your information only as long as necessary to provide services, maintain our business relationship, and meet legal and tax record-keeping requirements. When information is no longer needed, we securely delete it.

You may request access to, correction of, or deletion of the personal information we hold about you. You may also ask us to stop using your contact details for non-essential communications at any time.

To make a request, email us at hello@suryscleaning.com. We will respond within a reasonable timeframe.

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. No method of storage or transmission is completely secure, but we are committed to safeguarding your data.

This website uses only basic, functional cookies needed for the site to work. We do not use advertising trackers or share browsing data with third parties.

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date of the last update.

Questions about this policy or your data? Contact us at hello@suryscleaning.com.